At Connect And Solutions LLC, we value your feedback and are committed to resolving any complaints you may have. This Complaints Policy outlines how you can raise concerns and how we will address them.
1. How to Make a Complaint
If you have a complaint regarding our services, please follow these steps:
- Contact Us: Reach out to our customer support team via email or phone.
- Provide Details: Include your name, contact information, and a description of your complaint.
2. Acknowledgment of Complaints
We will acknowledge receipt of your complaint within 30 days.
3. Investigation Process
Once your complaint is received, we will investigate the issue and aim to resolve it within 10 days.
4. Resolution
After our investigation, we will inform you of our findings and any actions taken to resolve the issue.
5. Confidentiality
All complaints will be handled confidentially, and we will take appropriate measures to protect your privacy.
6. Contact Information
For any questions or to submit a complaint, please contact us at:
Email: support@connectandsolutions.com